You trust us to connect you to your students, teachers, peers and educational resources. We value that trust more than anything else. We want you to know what data we collect and how we use it to provide our service.

EZAA EduPlatform Ltd (“EZAA”, “we”, “us”), is committed to protecting your privacy and ensuring you have a positive experience when you use our virtual classroom and collaboration services (the “Services”), visit our webpages, interact with us on social media or webpages, or through email, skype or phone.

This document explains EZAA EduPlatform’s practices when we process your “personal data,” which is information that relates to an identified or identifiable individual. To “process” or “processing” means any use of personal data including, transferring, collecting, recording, storing, using, analysing, combining, disclosing or deleting it.

This document applies to the personal data we process as a data controller, that is, as the party that determines what data to collect and why. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with the Services. The data we collect depends on the context of your interactions with EZAA EduPlatform and the choices you make, including the products and features you use.

Change

EZAA EduPlatform (“we” or “us”) can modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account.

You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy, as of its effective date.

Registration & Account Data

To create an account, you need to provide data including your name, email address, country time zone, mobile number, phone, user type (individual / org / industry) and a password. If you register for a Service, you will need to provide payment (e.g., credit card) and billing information.

We use this data to:

• Enrol you in services
• Provide you with support
• Provide announcements related to software updates, upgrades, and system enhancements

Your usage

We collect information about how you use our Products, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. We use this date to show it back to you. For example, if you interact with a teacher/peer that interaction will be visible to both of you.

We also collect tech/device data to optimize your experience that may include including type and frequency of actions taken, number of logs in or class entries, date and time, duration, quantity, quality, network connectivity, other platform performance metrics, and feature usage information, including use of video and screen sharing; and information about a user’s device, network, and internet connection, such as IP address(es), MAC address, other device ID, device type, operating system type and version, type of camera, microphone and speaker, and browser.

Profile

Profile information helps you to get more from our Services, including helping people to know more about you and your profession. It’s your choice whether to include sensitive information on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available. You can also set your image. We display your image/avatar to classroom participants and other people in your network.

Customer Content

Customer content is the “in-session” information you give us directly through your use of the Services, such as files, chat logs, and transcripts, and any other information you may upload while using the Services. EZAA EduPlatform uses customer content only in connection with providing the Services – we do not monitor, sell or use customer content for any other purposes.

We do not control the actions of anyone with whom you or any other Service user may choose to share information. Therefore, we cannot and do not guarantee that any customer content you or any user provides to the Services will not be viewed by unauthorized persons. Nor can EZAA EduPlatform control the information a user may choose to share during a class or outside class. You should be cautious about the access you provide to others when using the Services, and the information you choose to share when using the Services.

Users below 18 years

We don’t ask, promote and permit students/users under the age of 18 to create accounts but for the purpose of learning, these users may join live classes and interact with teachers and join the platform. Any school, instructor or other individual asking students to join classes is responsible for obtaining any parental consent necessary for use of the Services. EZAA EduPlatform provides an online learning & communications platform to its learners on behalf of and at the direction of the schools and instructors. We do our best to make it a safe learning environment platform.

GDPR Compliance

The protection of private information is fundamental to the trust EZAA EduPlatform users have given us when choosing our service. To be compliant with GDPR we have implemented the necessary mechanism in our platform and practices.

Data Subject Rights

GDPR empowers data subjects (aka our users) with certain rights to help assure the privacy and protection of their personal data. To exercise these rights:

Right of access:

You can request more information about the personal data we hold about you.

Right of rectification:

If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can correct it by visiting our platform.

Right to object / restrict processing: 

You can delete any data that we hold at any time.

Right to ensure:

When deleting a user, associated data, and cloud recordings can be deleted with or without transfer of this data to another licensed EZAA EduPlatform user, depending on your account administrator’s privacy and security policies.

Cookies:

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Withdrawal of Consent:

If we are processing your data based on your consent (as indicated at the time of collection of such data), you may have the right to withdraw your consent at any time. You can delete your account or email us at info@ezaaep.com or unsubscribe from our marketing communications by clicking the unsubscribe link at the bottom of marketing emails.

EZAA EduPlatform is committed to protecting your personal data. We use reasonable and appropriate technical and organizational measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data. If you have any questions about the security of your data, please contact us at info@ezaaep.com

How to Contact Us

EZAA EduPlatform Ltd
E-mail: info@ezaaep.com